Pointers And Hooks Shipping Policy
We’re committed to getting your gear to you as quickly as possible!
At Pointers And Hooks, we strive to ship your orders promptly. However, some of our items are crafted by partner companies, and these may take a bit longer to reach you.
Shipping Times
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- Standard Shipping: Most items are shipped within 5-7 business days. These items include most performance material apparel and most hats.
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- Partner-Made Items: Some products are made by our partner companies and may take 2-3 weeks to deliver. On average, these items arrive just under the 2-week mark. These items are most of our t-shirts, most hoodies, and some hats among other items.
Please note that delivery times can be affected by various factors, including:
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- The time of year (holiday seasons may experience delays)
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- Your location
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- Whether the item is made-on-demand
Tracking and Updates
If your order hasn’t arrived within 15 days, please reach out to us at pointersandhooks@gmail.com. We’ll provide you with an update on your order’s status.
Delayed Orders
If your order hasn’t been delivered within 30 days, please contact us to discuss a potential refund or a credit toward your next purchase.