Refund and Returns Policy - POINTERS AND HOOKS.

Refund and Returns Policy As Of 2024:

Overview

We appreciate your business!
At Pointers And Hooks, we want you to be completely happy with your purchase. If you’re not satisfied, we’re here to help.

Returns

You have 30 days from the date of purchase to return an item. After this period, we are unable to offer a refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

To start a return, please reach out to us at pointersandhooks@gmail.com with your order information.

Items That Cannot Be Returned:

Gift cards
Downloadable products

To process your return, we need a receipt or proof of purchase.

Please mail your return to:
Pointers And Hooks
9811 Southpointe Xing
Seaford, DE 19973

Refunds

Once your return is received and inspected, we’ll notify you via email. We’ll also let you know if your refund is approved.

If approved, the refund will be processed, and a credit will be applied to your original payment method, generally within a few days.

Non-refundable Items

Only regular-priced items can be refunded. Sale items are not eligible for a refund.

Exchanges

Need to exchange something? Make sure your item meets the return conditions above. *We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pointersandhooks@gmail.com.*

Shipping Costs

When returning an item, you will be responsible for the shipping costs, including the cost to ship the exchanged item back to you. Shipping costs are non-refundable, and if you receive a refund, the return shipping cost will be deducted.

Shipping times may vary depending on your location.

For items valued over $75, we recommend using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee the arrival of your returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pointersandhooks@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.